OneSuite

I have been a One Suite customer for at least 5 years and the calling was OK most of the time. But on Nov 21, 2020, I tried to recharge my account using Pay Pal and was charged $20 but didn't get the minutes credit. Called Customer Support and was told to try it again and the same thing happened again, Pay Pal was charged and received no minutes. Called Support and again and was told to try again with a credit card which I did and received the minutes OK. Support said they would open case # 32714 and get Pay Pal to credit my $40. That was 3 months, 4 phone calls and 2 E-mails ago to Reggee and Jervye with no reply or action taken whatsoever. I would cancel my account but would get no refund. I would avoid this company like the plague.

I have been a customer since 2005 (and a customer of their predecessor (BigZoo.com) since 2000. I no longer need their service. I have emailed them TEN TIMES since 02/03/2019, asking for a refund. Never received a response. I am on hold now. It's been 30 minutes. This vendor is crap. DO NOT USE THEM.

If your account is inactive they will not reimburse you for YOUR money paid. They will simply close the account, lock you out and profit the gain! They hide it in their terms of agreement that they will do this so you don't have any recourse. Furthermore, go find them! They are not listed with the Better Business Bureau.

I have been paying for the service fr a year and I found out recently if some calls thet number provided, they would get a invalid number message.

I tried to make calls to Taiwan for over 20 minutes without success. Repeated attempts only led to such incorrect messages either as invalid phone numbers or dialing timeout (without proper connections). This is a very poor product in the market that should have been stopped from allowing uninformed consumers to waste their money on its useless product. {{redacted}}

On April 18, 2017, I made a short call to a hotel in Fiji for a simple question. The call lasted less than 2 minutes but my account was billed for 67 minutes! I called, I emailed, many times, to dispute the charge. I sent phone call log to show the proof. They didn't accept it, they kept on saying their technical team has already escalated to the "higher system" still show my call lasted for more than 4000 seconds. They won't accept my explanation. Even when I mentioned that I've been their good customer for many years & have never complaint nor ask for any credit. I have been giving them good business through making long international phone calls frequently. They still won't refund me the difference even as a one-time courtesy. I'm really mad & will switch to a different company.

Cannot complete call as dialed. This happens and you're screwed! Can't even call Onesuite to complain!

I noticed ouesuite has this evil practices in the past a few months: for a call lasting 18 minutes (as showed by my IPhone), I was charged for 22 minutes. This is happening regularly as I observed: +4 minutes for calls lasting for more than 10 or 15 minutes. Looks like the CSR is not helpful in solving the issue. I'm posting here for awareness. Dear XXX, Thank you for taking the time and informing us of your concern. It is our pleasure to assist you and ensure your satisfaction with our service. We do apologize for the inconvenience. Based on our records, we have noticed that there has been a report made with reference number 110541. What I will do is I will make a follow up on this concern and inform our Technical Department that the problem is still persisting. Kindly give us another 24 to 48 hours to have the call quality problem fixed. We truly appreciate your patience and understanding. Thank you for using OneSuite.com. Should we be able to assist you further and should you have any additional questions, comments or concerns, please feel free to contact 1-866-41SUITE(417****) at your convenience. Yours, Revie Ditchon Onesuite Customer Service Department -----Original Message----- >what is *** with your system? This is happening again: 16 minutes this morning was charged with 20 minutes? > > On Wed, Aug 26, 2015 at 6:40 PM, wrote: > > > Dear Customer, > > > > We received your message. > > > > We will reply to your e-mail in 24 to 48 hours. > > > > Thank you, > > > > Onesuite.com Support Team > > > > -----Original Message----- > > >Honestly, I don't care about the refund of a few minutes. What I want is, > > > Onesuite needs to make sure this will happen again in the future! This bad > > > practice has a obvious pattern in my opinion - adding 4 minutes to every > > > call taking more than 5 minutes! I can not believe Onesuite intentionally > > > does this. > > > > > > Fix the issue is more important than refund client a few minutes!! > > > > > > thank you. > > > XXX > > > > > > > > > On Wed, Aug 26, 2015 at 4:31 PM, wrote: > > > > > > > Dear XXX, > > > > > > > > Thank you for taking the time and informing us of your concern. It is our > > > > pleasure to assist you and ensure your satisfaction with our service. > > > > > > > > We would like to inform you that a total of 5 minutes was refunded to you > > > r account for the calls you made on 8/20/2015. We are still waiting for th > > > e results of the investigation for 8/24-25/2015. > > > > > > > > Thank you for using OneSuite.com. Should we be able to assist you further > > > > and should you have any additional questions, comments or concerns, pleas > > > e > > > > feel free to contact 1-866-41SUITE(417****) at your convenience. > > > > > > > > Yours, > > > > > > > > Revie Ditchon > > > > Onesuite Customer Service Department

I have to call several times a month to see why my faxes are not going being received. This is day 3 and I still am not able to receive faxes. This is a freaking joke. The rep told me to try back the next business day. I am asking for a refund. She does not speak english and tells me I cannot get my money back. I ask to speak to a supervisor of course there is not one available. I will not recommend this compnay ever. Do not waste your time. You can not speak to a technical person, ever. I was told to try the fax in 24 hours to see if was working??

WHAT A JOKE THIS COMPANY IS. TAKE YOUR MONEY ELSEWHERE. POOR CUSTOMER SERVICE. TOOK ME 24 HOURS TO GET AN IMPORTANT FAX DOCUMENT AND I HAD TO CALL MORE THAN THREE TIMES. NOT PROFESSIONAL AND DOES NOT CATER TO BUSINESS. I STILL HAVE NOT RECEIVED MY DOCUMENT AND NOW IT IS THE END OF THE BUSINESS DAY ON A FRIDAY. YOU CANNOT TALK DIRECTLY TO TECH SUPPORT YOU ARE REQUIRED TO CALL THE TOLL FREE NUMBER AND THEN THEY WRITE AN EMAIL TO TECH SUPPORT. THE PROCESS TIME IS OUTRAGEOUS AND THE LEVEL OF SERVICE IS SUB PAR. I WILL NOT BE USING THEM ANYMORE.

i was call vietnam,telephone did not connect ,still charge my minutes, it keep over ,over charge many time,i get so tired quit this company.need avoid asap ,bad service customer ,too.don't buy this company,,don't buy this company,don't buy this company, don't buy this companyd,on't buy this company,beware, asap i was call vietnam,telephone did not connect ,still charge my minutes, it keep over ,over charge many time,i get so tired quit this company.need avoid asap ,bad service customer ,they don't care and fix ed that prblem for you.too.don't buy this company,,on't buy this company,don't buy this company, don't buy this company,on't buy this company,beware, asap

June 25th 2014. a friend try to fax me a few attempts but didn't go thru, i call my onesuite fax number and i got busy signal. i call Call 1-86*-417-****, go thru phone tree and on hold for their busy agents, i got disconnected every 10 minutes or 30 minutes for almost 2 hours, someone in Manila answered i hardly could hear because of bad connection. He said, "Our value customers experience the same problem, we are sorry for the inconvenience. I will forward the problem to the tech department". Every provider has problem but onesuite problem is on going, If you just want to have a fax number then onesuite, but if you want a working number do more research.

they charged and did not credit to account -it happened 7 times in 5 years..they lie and cheat, no fax,no service..they are ripp off.dont do business with them.. please avoid at any cost and if need refer to FTC,Consumer buareu for fraud.. when you complain of service they have no answer,they never admit that their line has problem..please stay away..FRAUD ALERT..THEY STEAL MONEY..!! MISLEADING ADVERTISING.."This guys are rip-off..they charge my account 3 times and reduced my months to less than half--but they said it was correct..when you pay them they will, never credit them..They are very abusive their licence should be canceled to do business in usa..they are thugs,cheates,looters..PLEASE COMPLAINS TO FTC, ATTORNEYGENERAL OFFICE IF YOU HAVE SIMILAR ISSUES.. I AM ASKING THIS SITE TO CONTACT THEM AND ASK THEM TO REFUND MONEY..PLEASE!!"